Privacy Policy

This Privacy Policy ("Policy") describes how Shankman & Stears LLC ("Company," "we," "us," or "our") collects, uses, and discloses personal information when you use our Software as a Service ("SaaS") application, ToolDesk, and any related services provided by us.

1. Information We Collect
1.1. Information You Provide: When you register for an account or communicate with us, we may collect personal information such as your name, email address, phone number, and any other information you choose to provide.
1.2. Automatically Collected Information: We may automatically collect certain information about your use of ToolDesk, such as your IP address, device information, browser type, and usage data through cookies and similar technologies.
1.3. Data from Jobber: In order to provide the functionality of ToolDesk, we will ingest data from Jobber, a leading CRM solution. This data may include information about Clients, Invoices, Quotes, Jobs, and more.

2. How We Use Your Information
2.1. We may use the information we collect for the following purposes:To provide, operate, and maintain ToolDesk;To communicate with you about your account and provide customer support;To personalize and improve ToolDesk and our services;To analyze usage trends and enhance the security of ToolDesk;To comply with legal obligations and enforce our agreements.

3. Sharing of Your Information
3.1. We may share your personal information in the following circumstances:With service providers who assist us in providing ToolDesk and related services;With affiliates and subsidiaries for the purposes described in this Policy;In response to legal requests or to protect our rights or property.
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4. Data Retention
4.1. We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
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5. Your Rights
5.1. You have the right to access, correct, or delete your personal information. You may also have the right to object to or restrict certain processing activities.
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6. Security
6.1. We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
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7. Third-Party Services
7.1. ToolDesk may contain links to third-party websites or services that are not owned or controlled by Shankman & Stears LLC. We are not responsible for the privacy practices of such third parties.
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8. Children's Privacy
8.1. ToolDesk is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13.

9. Changes to This Policy
9.1. We reserve the right to update or modify this Policy at any time. We will notify you of any material changes by posting the new Policy on this page.

10. Contact Us
10.1. If you have any questions or concerns about this Policy, please contact us at bryan@tooldesk.co